Privacy Policy

At Sri Services Australia (“Sri Services,” “we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of the personal information of our participants, employees, contractors, and other stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect personal information in accordance with the Australian Privacy Principles (APPs) as outlined in the Privacy Act 1988 (Cth).

1. Collection of Personal Information

We collect personal information from participants, their representatives, and other relevant sources for the purpose of providing support services under the National Disability Insurance Scheme (NDIS). This information may include:

  • Name, address, contact details, and date of birth
  • NDIS participant number and plan details
  • Health and disability information
  • Financial information for billing purposes
  • Any other information relevant to the provision of our services

2. Use of Personal Information

We use personal information for the following purposes:

  • To provide support services to NDIS participants in accordance with their NDIS plan
  • To communicate with participants, their representatives, and other relevant stakeholders
  • To process payments and manage billing
  • To comply with our legal and regulatory obligations
  • To improve the quality of our services

3. Disclosure of Personal Information

We may disclose personal information to third parties for the purposes outlined above, including:

  • NDIS Quality and Safeguards Commission
  • Other service providers involved in the participant’s care
  • Government agencies and regulatory bodies as required by law

We take reasonable steps to ensure that any third parties to whom we disclose personal information are bound by confidentiality and privacy obligations.

4. Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes implementing appropriate technical and organizational measures such as secure data storage, access controls, and staff training.

5. Access and Correction

Participants have the right to access and correct their personal information held by Sri Services Australia. Requests for access or correction should be made in writing to our Privacy Officer (contact details provided below).

6. Complaints

If you have a complaint about the handling of your personal information, please contact our Privacy Officer. We will investigate your complaint and endeavor to resolve it in a timely and appropriate manner.

7. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be effective immediately upon posting on our website or otherwise notifying participants.

8. Contact Us

If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact our Privacy Officer:

Bhes Gayawali

By using our services, you consent to the collection, use, and disclosure of your personal information in accordance with this Privacy Policy. If you do not agree with any aspect of this Privacy Policy, please do not use our services.